Terms And Conditions

Shipping Information

Shipping Standards

We employ Herbalife's Standard Operating Procedures. Shipping standards are provided below to better serve your expectations and ensure consistent quality service. From the time of placing the order, orders usually take 3-5 business days to arrive. Orders placed before 12:00pm BST will be sent to the warehouse the same business day. These orders are normally shipped the same day. Orders placed after that time will be sent to the warehouse the next business day. These orders are normally shipped the next business day. Orders usually leave the warehouse within 24 hours of processing during business days. Orders placed on holidays, weekends or during the beginning and end of the month can be delayed on rare occasions. Once your order has been submitted, NO changes or cancellations can be made. Please review your order before placing it to ensure it is correct.

Damaged Merchandise

In the event you receive damaged merchandise, please retain the original shipping carton and contact the local carrier office immediately to obtain an inspection report. Ask the carrier to return the merchandise (receipt enclosed) to us. Under no circumstances should you attempt to return the merchandise yourself. This is for your own protection.

Lost Merchandise

On rare occasions, merchandise is lost in transit. If this occurs, your order will be replaced only after the shipment has been traced by the carrier. Upon notification of a non-delivery from the carrier, a claim will be filed and the merchandise will be replaced or a credit will be applied to your credit card.

Payment Methods

You can use credit or debit cards for purchase, your Herbalife order is processed immediately. We accept a variety of payment method through Paypal.

Secure Shopping - Guaranteed!

Thanks to the new Paypal partnership we are now able to accept PayPal payments. At checkout simply click the "Pay with Paypal" button and you will be able to pay directly through your Paypal Account. We are PayPal VERIFIED and CONFIRMED.g Secure Socket Layers (SSL). The information is encrypted on your computer, sent through the Internet as jumbled code, and decoded on Paypals secure servers.

Customer Refund Policy

Herbalife products have a 30-Day Money Back Guarantee, commencing from the date you receive the product(s).

Ensuring the best results with the Herbalife Products:

1. Make sure that you use the products consistently.

2. Contact us with any questions regarding product usage or results. The best results are achieved if you use the products consistently and correctly, with our guidance and assistance.

Return Shipping Costs

Return costs for shipping and handling are non-refundable.

Cash Refunds

There are no cash refunds on credit card purchases.


If an item is exchanged, new shipping and handling fees will be added and re-stocking fee's may apply.

Lost or Stolen Packages

We are not responsible for lost or stolen packages. We recommend that you keep proper Proof of Delivery for any package you ship.

Questions Regarding Return Policy

Contact us at or email info@flying-shakes.com with any questions regarding your purchase or our Return Policy.


If an item is exchanged, new shipping and handling fees will be added and re-stocking fee's may apply.

Privacy Commitment

www.flying-shakes.com values the relationship we have with our customers and are committed to responsible information handling practices.

www.flying-shakes.com operates businesses, and Web sites under the name www.flying-shakes.com (www.flying-shakes.com). If you provide information to any of the above businesses, stores or Web sites, this information may be combined or shared between current or future www.flying-shakes.com entities and subsidiaries.

Although our businesses and Web sites have unique services and offerings, they share a similar privacy philosophy. www.flying-shakes.com follows these privacy principles in our conduct in the collection, use, release and security of customer information both online and offline:

www.flying-shakes.com may modify its privacy policy as needed consistent with these principles.

Privacy Policy


The following Privacy Policy describes the information and privacy practices for www.flying-shakes.com retail sales and www.flying-shakes.com.

This Privacy Policy does not apply to other Web sites that may be accessible through the www.flying-shakes.com sites. Our sites contain links to other sites operated by third parties, including but not limited to third party sites that display the www.flying-shakes.com trademarks. We encourage you to read the privacy policies of those other sites to learn how they collect and use information about you.

What information does www.flying-shakes.com COLLECT and how is the information USED?

What information we collect.

When ordering at www.flying-shakes.com we do not store or retain your financial details (credit or debit card numbers). We collect personal information such as your contact information (name, e-mail address), billing/shipping information (credit card number, shipping address), or your personal preferences. When submitting personal information on an online form, we will identify which fields are required in order to fulfill your request. Additionally, our Web server automatically collects click-stream information such as the address (or "URL") of the Web site that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site and any search terms you have entered on our site.

When we collect information. While shopping or taking advantage of services available at www.flying-shakes.com, businesses or visiting our Web sites, we may ask that you provide certain information about yourself. For example, we request personal information when you set up an account online, purchase products or services, participate in a promotion or survey, contact www.flying-shakes.com with a question or concern, apply for an Herbalife distributorship through www.flying-shakes.com, or participate in other activities. In addition, when using our Web sites, our servers may collect click-stream information as described above.

How the information is used. We use the information you provide in order to 1) fulfill requests for products, services or information, 2) administer shopping, 3) provide customer services, 4) administer promotions, 5) offer new products and services, 6) measure and improve the effectiveness of our Web sites or our marketing endeavors, 7) tailor our online offerings to your preferences, and 8) other business purposes. www.flying-shakes.com will provide you with the opportunity to opt-out of having your information used for marketing communications.

Do www.flying-shakes.com Web sites use COOKIES or OTHER TECHNOLOGIES to collect information?

Cookies — A "cookie" is a small data file that a Web site may send to your browser and which may then be stored on your system. Our Web sites use cookies to simulate a continuous connection — cookies let us "remember" information about your preferences and passwords and allow you to move within our Web sites without reintroducing yourself. We use cookie and web beacon technology to track which pages on our sites our visitors view and which Web browsers our visitors use. We also use "action tags" to assist in delivering the cookie. These action tags allow us to compile statistics and other data about our customers on an aggregate basis, by embedding a random identifying number on each user's browser. Then we track where that number shows up on our site. We share aggregated data (information that does not identify you) with third parties.

Does www.flying-shakes.com SHARE the information I've provided?

www.flying-shakes.com may need to share personal information with third parties in limited circumstances. For example, we may release personal information to third parties to: perform services on our behalf, fulfill our customer's orders, send marketing communications, deliver packages, send postal mail and email, or process credit card payments.

www.flying-shakes.com is an affiliated entity and a wholly owned subsidiary of www.flying-shakes.com. As such, any information you may provide to us either online or offline may be combined or shared between current or future www.flying-shakes.com entities and subsidiaries.

From time to time, we may be required to provide personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may release certain personal information when we believe that such release is reasonably necessary to protect the rights, property, and safety of others and ourselves. We may also release personal information in the event of a corporate sale, merger, reorganization, dissolution or similar event.

Do I have CHOICES regarding how my information is used?

If your information is currently being used to send you marketing communications, you can opt-out at any time. All marketing e-mail and direct mail communications from www.flying-shakes.com, such as hot deals or special offers, tell you how to stop receiving them.

To opt-out of receiving marketing material from www.flying-shakes.com : Phone: 01259 340178

Email: info@flying-shakes.com

Phone: 01259 340178

Distributor Contact
Maria Toyne 20 Main Road
Ky12 9LX

www.flying-shakes.com will take reasonable steps to implement your request to opt out. However, please note that due to production and mailing timelines, it may take around six weeks to make the requested change and, until that change takes effect, you may still receive promotional information from us.

Can I UPDATE or CHANGE my information?

www.flying-shakes.com wants your information and preferences to be accurate and complete. We provide several different methods for you to update or change the information you give us.

To update or change your information:

Phone: 01259 340178

Email: info@flying-shakes.com

How does www.flying-shakes.com SECURE my personal information?

Wether you are shopping online or on the phone with an www.flying-shakes.com representative, we have security measures in place to protect against the loss, misuse, unauthorized access and alteration of the information under our control.

Safe Shopping Policy

Because your credit card security is a high priority, we have taken numerous steps to ensure that your payment information is processed confidentially, accurately and securely. The www.flying-shakes.com Web site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your credit card information during data transport. SSL encrypts ordering information such as your name, address, and credit card number.

Personal Password

When you create an online account at www.flying-shakes.com, you will be given a personal password that you need to remember. You are solely responsible for maintaining the secrecy of your passwords or any account information.

Although we cannot guarantee against any loss, misuse, unauthorized disclosure, alteration or destruction of data, we take reasonable precautions to prevent such unfortunate occurrences. www.flying-shakes.com cannot ensure or warrant the security of any information you transmit to us by email and you do so at your own risk.

Does www.flying-shakes.com collect information from CHILDREN?

We are committed to protecting the privacy of children. We will not knowingly or intentionally collect personal information online from children under the age of 14.

Whom can I CONTACT if I have questions or concerns?

Please contact our Privacy Manager to report any known or suspected privacy or security breaches or to submit privacy-related questions or complaints. You may contact us by email or by phone at:

Phone: 01259 340178

Email: info@flying-shakes.com

Will this Privacy Policy CHANGE?

Because our Web sites will continue to implement new technologies and improve the services and features we provide, this policy is subject to change. If there are changes or additions to this Privacy Policy, we will post those changes here or in other formats we deem acceptable, so that you will always know what information we collect online or offline, how we use it and what choices you have. If we change our information practices or this Privacy Policy in such a way that your personal information may be used or shared in a different manner, we will give you the choice to opt-out of having your past information used or shared in that new manner.

Last revision date: 22 November, 2011

www.flying-shakes.com has reviewed and rewritten its Privacy Policy to (1) make it easier to read and understand, (2) describe its practices in better detail, (3) make it clear that we may combine or share the information we hold across all current or future www.flying-shakes.com entities, and (4) combine privacy policies and practices for www.flying-shakes.com and its affiliates. Instead of having multiple and potentially conflicting privacy policies for www.flying-shakes.com and our Web sites, we have decided to ensure all www.flying-shakes.com operations follow the same privacy standards. By combining our privacy policies and practices, we give our customers the same privacy standards whether providing www.flying-shakes.com personal information on or offline.

If you have questions about our Privacy Policy, email our Privacy Manager at info@flying-shakes.com. Instead of having multiple and potentially conflicting privacy policies for www.flying-shakes.com and our Web sites, we have decided to ensure all www.flying-shakes.com operations follow the same privacy standards.


PLEASE READ THIS “TERMS OF USE” AGREEMENT CAREFULLY BEFORE USING THE PRODUCTS AND SERVICES CONTAINED ON www.flying-shakes.com. This Terms of Use Agreement (the “Agreement”) is made between www.flying-shakes.com (the “Company,” “we” or “us”) and you.

www.flying-shakes.com maintains this site (the "www.flying-shakes.com site") for your personal entertainment, information, education and shopping convenience.

You are encouraged to use and enjoy the www.flying-shakes.com site, and with your use and purchase from the www.flying-shakes.com site, you agree to these Terms of Service and Legal Notices set forth below and the disclaimers and terms and conditions stated on the www.flying-shakes.com site ("Terms of Service").

You may only download material displayed on the www.flying-shakes.com site for non-commercial, personal use provided you also retain all copyright, trademark and other proprietary notices contained in the material, do not modify or alter the material and do not copy or post the material on any network computer or broadcast the material in any media. It is strictly prohibited to modify, transmit, distribute, reuse, repost, "frame" or use the content of the www.flying-shakes.com site including the text, images, audio and/or video for public or commercial purposes without written permission from an authorized representative of www.flying-shakes.com. It is strictly prohibited to download the images of the products for sale within this site. Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited.


Disclaimers and Limitation of Liability

The www.flying-shakes.com site is provided on an "AS IS," "as available" basis. Neither www.flying-shakes.com nor its affiliates, subsidiaries, or designees nor each of their respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, sponsors, licensors, distributors or the like (collectively, "associates") warrant that use of the www.flying-shakes.com site will be uninterrupted or error-free. Neither www.flying-shakes.com nor its associates warrant the accuracy, integrity or completeness of the content provided on the www.flying-shakes.com site or the products or services offered for sale on the www.flying-shakes.com site. Further, www.flying-shakes.com makes no representation that content provided on the www.flying-shakes.com site is applicable or appropriate for use in locations outside of the United Kingdom. www.flying-shakes.com specifically disclaims warranties of any kind, either expressed or implied, including but not limited to warranties of title or implied warranties of merchantability or fitness for a particular purpose. No oral advice or written information given by www.flying-shakes.com, nor its associates, shall create a warranty. You expressly agree that use of the www.flying-shakes.com site is at your sole risk.

Under no circumstances shall www.flying-shakes.com or its associates be liable for any direct, indirect, incidental, special or consequential damages that result from the use of or inability to use the www.flying-shakes.com site, including but not limited to reliance by a user on any information obtained at the www.flying-shakes.com site, or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from 'acts of God', communications failure, theft, destruction or unauthorized access to www.flying-shakes.com records, programs or services. The foregoing Limitation of Liability shall apply whether in an action of contract, negligence or other tortious action, even if an authorized representative of www.flying-shakes.com has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise and services available through the www.flying-shakes.com site. Because some states do not allow the exclusion or Limitation of Liability for consequential or incidental damages, in such states liability is limited to the fullest extent permitted by law.

Errors on Our Site

Prices and availability are subject to change without notice. Errors will be corrected where discovered, and www.flying-shakes.com reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, www.flying-shakes.com will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.

While www.flying-shakes.com takes steps to ensure the accuracy and completeness of product and third-party services provided, please refer to the originator of information for details, for example the manufacturer for complete product details.

Quantities May be Limited

www.flying-shakes.com may, at its own discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by the same www.flying-shakes.com account, credit card, and also orders which use the same billing and/or shipping address. Notification will be sent to the e-mail and/or billing address provided should such change occur. We reserve the right to limit the quantities sold, including the right to limit or prohibit sales to dealers.

Proprietary Rights

The www.flying-shakes.com logos and other trademarks on the site are the property of their respective owners and are owned by, licensed to, or, where required, used with permission by www.flying-shakes.com and may not be reproduced, copied, or manipulated in any manner without the express, written approval of the trademark owner.

www.flying-shakes.com does not want to receive confidential, proprietary or trade secret information through the www.flying-shakes.com site (excluding information relating to any order you submit). Please note that any information, materials, suggestions, ideas or comments sent to the www.flying-shakes.com site will be deemed non-confidential, and, by submitting any such information, you are granting www.flying-shakes.com an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such materials, information, suggestions, ideas or comments for any purpose whatsoever. However, we will not use your name in connection with any such materials, information, suggestions, ideas or comments unless we first obtain your permission or are otherwise required by law to do so.

Applicable Law

The www.flying-shakes.com site is created, operated and controlled by www.flying-shakes.com in the United Kingdom. As such, the laws of the United Kingdom will govern these Terms of Service without giving effect to any principles or conflicts of laws. We reserve the right to make changes to the www.flying-shakes.com site and these Terms of Service at any time by updating this posting. By using the www.flying-shakes.com site, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current Terms of Service to which you are bound.

www.flying-shakes.com is an independent Herbalife distributor.

The Web site address for the www.flying-shakes.com site is: http://www.flying-shakes.com

References to www.flying-shakes.com herein refer to www.flying-shakes.com, www.flying-shakes.com or it or their affiliates, subsidiaries and designees as deemed appropriate by www.flying-shakes.com.

These Terms of Service represent the entire agreement between you and www.flying-shakes.com regarding your relationship with www.flying-shakes.com and supercede any prior statements or representations. By using the www.flying-shakes.com site YOU AGREE TO BE BOUND BY THE TERMS OF SERVICE. If you are dissatisfied with the www.flying-shakes.com site or any content on the www.flying-shakes.com site or with these Terms of Service, your sole and exclusive remedy is to discontinue using the www.flying-shakes.com site.


Disclaimer: All references to weight control relate to the Herbalife Weight Management Programme which includes, amongst other things, a balanced diet, regular exercise, an adequate daily fluid intake, nutritional supplementation where required and appropriate rest, individual results will vary.